FAQs
Questions about shipping, returns and products
These answers follow the live FAQ content on ledeksen.com. For a case-specific answer, contact [email protected].
Does the selected shipping service apply to my country and what is the carrier?
We offer free shipping on orders over $60 to most countries. Delivery time = Process time (order preparation) + Shipping time. DPD: most normal size and weight products, about 2 weeks, to most countries. Expedited Express for small pieces: 1–2 weeks. EMS for big but light products: 2–4 weeks. See the Shipping Policy for details.
Can I track my order?
Once your order has shipped, you will receive an email with a tracking number. Use 17track.net, or contact [email protected] for logistics information.
How do I cancel an order?
You can cancel your order for free within 24 hours. If an order has shipped, it cannot be canceled; the existing Returns & Refunds Policy explains the applicable charge.
What if I receive a damaged item?
The existing FAQ explains the treatment of broken glass, dented shades or frames and the replacement or return options. Contact [email protected] before returning an item.
When will I receive the refund?
After an eligible return is received, funds can take up to 5 working days to reach the original payment method (PayPal: 1–2 days; credit card: 3–5 days).
Can the lamp be dimmable?
For lamps using bulbs such as E27, E14 or G9, a dimmable bulb can be used with a dimmable system. LED-chip lamps have the light source integrated; check the product page or enquire with LEDEKSEN.
Can I have a longer cable?
The FAQ states that most lamps use a 150 cm cable and that a longer cable, within 800 cm, can be requested when placing the order.